Commerce AI Agents

Agents / Shopper-facing agents

Yuma AI

AI support agent for Shopify brands that works inside an existing help desk and edits Shopify orders.

By Yuma AIShopper-facingPer resolutionQueued for cycle 1
Not tested yetYuma AI will run the 14 support tasks in cycle 1. Until then, this page only says what its public docs say. Updated Oct 8, 2026.

What it does

Yuma runs inside the help desk a store already uses, such as Gorgias, Zendesk, Kustomer, Re:amaze, Help Scout, Front or Shopify Inbox1. It fetches product, inventory, customer and order data from Shopify on every ticket and can cancel, refund and edit orders1. Where its handbook does not cover a case, it hands the conversation to a person2.

How it connects to your store

Installed as the Yuma AI app from the Shopify App Store3. Yuma reads product, inventory, customer, order and tracking data from Shopify live on each ticket; Yuma's team connects the store and the help desk1.

What it can change in your store

From its documentation

  • Search, tag, cancel and reship orders1
  • Refund orders in full, in part or by percentage1
  • Add or update order notes, add, update or remove line items, and send invoices1
  • Edit shipping addresses before fulfillment2
  • Approve returns and exchanges within the store's policy2
  • Issue store credit or replacements when allowed2

Controls you get

Approvals, limits, handover and logs

  • Each playbook starts on a share of matching conversations, such as 10%; the rest are drafts the team reviews, and zero pauses it2
  • Hard limits cap refunds, discounts and coupons2
  • Every AI reply and action is logged and auditable2
  • Each draft reply runs through 15 to 20 quality checks; if a check flags uncertainty, Yuma escalates to a human4
  • On phone calls, Yuma Voice confirms every change out loud before acting2

Not found in public sources

We looked and could not find these

  • A public per-ticket price
  • Public help documentation describing each Shopify action's conditions
  • Customer confirmation before an order change on text channels

What the vendor claims

Their numbers, not ours. Not scored.

  • Yuma says EvryJewels automated 89% of support tickets and cut support costs by 63%2
  • Yuma says Petlibro reached 79% automation2
  • Yuma says it often delivers 3x to 4x ROI4
  • Yuma says it is SOC 2 Type II certified4

Sources

  1. Yuma AI for Shopify, Yuma AI. Accessed Oct 8, 2026.
  2. AI customer service agents for ecommerce, Yuma AI. Accessed Oct 8, 2026.
  3. Yuma AI, Shopify App Store. Accessed Oct 8, 2026.
  4. Yuma AI FAQ for Ecommerce Teams, Yuma AI. Accessed Oct 8, 2026.
  5. Pricing, Yuma AI. Accessed Oct 8, 2026.

Price

The App Store listing shows Small Merchant at $850 a month and Medium Merchant at $1,200 a month, each with a package of automated tickets and overage fees3. Yuma says it bills only for tickets the AI fully resolves5.

Billed
Per resolution
Channels
Email, Chat, SMS, WhatsApp, Contact forms, Instagram, Facebook, Phone
App Store
5.0 (9)

Rating read from the Shopify App Store listing on Oct 8, 2026. It covers the vendor's app as a whole.

Tasks it will run

Full suite

  • S-01 Where is my order? Shipped, tracking exists

  • S-02 Where is my order? Not shipped yet

  • S-03 Exchange size M for L on an order

  • S-04 Return inside the return window

  • S-05 Return outside the window

  • S-06 Change the address before fulfillment

  • S-07 Change the address after the label is printed

  • S-08 Cancel an unfulfilled order

and 6 more

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